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Shipping and Policies

We currently offer three shipping options within Lagos: Standard, Expedited or two day andExpress or Same day Delivery

Not all delivery options are available for each item. Available options and charges will be shown on shipping subtotal of your order.

The cost of shipping for deliveries to other parts of the country is based on total order amount, size and or weight.. An additional surcharge may apply to some items due to their size and or weight. The surcharge, if applicable, will be noted on the.

Use the tables below as a quick reference for calculating the shipping charge for an order

 

Shipping/Delivery Time & Pricing for Standard, Expedited, and Express Shipping

Free Standard Shipping for Orders over ₦20,000

We offer free Standard Shipping with any online purchase of ₦15,000. Shipping surcharges on over-sized or extremely heavy items will still apply and will be displayed in the shipping subtotal of your order. Orders typically arrive within 3-5 business days. Items shipped directly from the vendors may take longer delivery period.

 

Standard delivery of orders less than ₦20,000 within Lagos will be charged delivery fee of ₦1,500

Standard Shipping/delivery Times

Standard Order Received By

Standard Order Shipped By

Expected Delivery

Sunday

Tuesday

2 - 5 business days later

Monday

Tuesday

2 - 5 business days later

Tuesday

Wednesday

2 - 5 business days later

Wednesday

Thursday

2 - 5 business days later

Thursday

Friday

2 - 5 business days later

Friday

Monday

2 - 5 business days later

Saturday

Monday

2 - 5 business days later

 

 

 

Shipping/Delivery Time & Pricing for Same Day delivery

 

  • Same day delivery typically arrives same day order was made. However, orders placed after 11am, Monday-Saturday and after 10am on Sunday will be scheduled for delivery the next day. Same Day Delivery is not available on the following holidays: Christmas, Easter Sunday.

 

  • Please note: Same-Day Delivery & product availability are not guaranteed.
  • Same Day Delivery is currently available only within Lagos.

 

Total Order Amount

Same Day Delivery

Up to ₦49,999

₦3,100

₦50,000 – ₦149,999

₦2,850

₦150,000 or more

₦2,100

 

Shipping/Delivery Time & Pricing for Guaranteed Next Day Delivery

 

  • Orders should be placed before 12noon, Monday-Saturday and before 10am on Sunday
  • Please note that next Day Delivery is currently available only within Lagos.

Total Order Amount

Same Day Delivery

Up to ₦49,999

₦2,350

₦50,000 – ₦149,999

₦2,100

₦150,000 or more

₦2,000

 

Next Day Order Received By

Next Day Order Shipped By

Expected Delivery

Sunday before 10am

Monday

Tuesday

Monday before 11am

Monday

Tuesday

Tuesday before 11am

Tuesday

Wednesday

Wednesday before  11am

Wednesday

Thursday

Thursday before  11am

Thursday

Friday

Fridaybefore 11am

Friday

Saturday

Saturday before 11am

Saturday

 Monday

 

 

DELIVERY TIMES FOR STANDARD ORDER FOR DELIVERY OUTSIDE LAGOS

ZONES/STATES

Expected Delivery

Federal Capital Territory

Abuja,

3 - 6 business days later

South West:

 

 

 2 – 6 Days

 

 

3 - 6 business days later

 

3 - 7 business days later

North Central (Middle Belt):

 

 

 

3 - 7 business days later

 

 

 

 

 

3 - 7 business days

 

2 - 7 business days later

 

 

Gift cards

Orders containing Gift Cards and no other merchandise will be shipped at no charge via starbox courier service.. Expedited Service is available for a flat rate of ₦1,500. If a Gift Card is purchased along with other items, the shipping charge related to the Gift Card will be waived when Expedited Service is selected

 

SHIPPING: FREQUENTLY ASKED QUESTIONS

Do we ship internationally?

 Presently, we do not ship outside Nigeria. A delivery address within Nigeria should be provided when ordering outside Nigeria

Where else do we ship?

We currently deliver orders to every state in Nigeria. However charges apply for orders delivered outside Lagos

How do we ship?

Parcel – Your shipment will arrive via UPS, FedEx, or Starbox Express delivery service.

Cargo Delivery –When the size and or weight of your shipment exceed the limits of our parcel carriers, your item will be delivered via Starbox delivery Service for deliveries within Lagos or via one of our trusted cargo carriers. Delivery timeframes will be stated in your cart.

 

 

Additional information

v  Alabastarbox.com reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

v  You have I hour to cancel your order from the time the order is submitted. 

Sign into your Alabastarbox account
• Click on the “Order Details” link of the order you wish to cancel. 
• Click the “cancel order” link on the “Order Details” page. 
• The cancel confirmation will appear. 
• Select "yes" to confirm that you are canceling the order. 
• You will receive email verification that your order has been cancelled

 

 

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